Our Values

Courtneys company values

Values are the core to any business in how they, and their people, operate and conduct themselves. Courtneys values of INTEGRITY is at the core of our operation and we want to ensure we are living it daily.

Integrity = honest and have strong moral principles

Integrity brings together the following components which we abide by:

Honesty; telling the truth, being open, not taking advantage of others. Honesty speaks to what must be done, in the best interests of everyone. You will be able to build and nurture your good reputation easier with honesty at your core, even when it’s giving the ‘hard truths’.

Respect; For our colleagues, clients and anyone we work with! Speak and act respectfully to everyone we encounter, even if you are not being shown the same in return, hold your head high. Respect can only be earned, and it is achieved when there is mutual effort applied. Also respect for ourselves and our time – we know our worth!

Trust; Trust develops when people demonstrate their reliability, and positive commitment. Actions speak louder than words in this instance, if you say something will be done, do it! Trust in one another to get the job done right, to be able to ask questions and look after each other as a team.

Pride; Take pride in your work and always look to be learning and increasing your knowledge of the market. You know the glow from a job well done; you immediately feel energised and want to do more - clients will notice this!

Responsibility and Accountability; Being responsible demonstrates awareness and caring of those around you — mainly your stakeholders. Being accountable is taking ownership of your mistakes or speaking up when you can’t deliver – be upfront, communicate, don’t hide, we’ll figure it out together.

Genuine desire to help; listen to clients’ needs carefully and provide guidance on how we can help. Also, within our team – want to help one another, with no ego – we work together and win together.

All of the above traits exist independently of each other but, integrity combines the lot.

Courtneys mission statement

To be the known as the best sales and lettings agency in East London because of our;

Excellence and integrity
Attention to detail
Regular and thorough communication
Drive to go the extra mile
Desire to add genuine value to all parties

Customer service promise

We are committed to providing consistent, first class service for all our clients (sellers and buyers). We have listened carefully to our past client’s feedback and have subsequently created our customer service promise below which is the same for Vendors and Purchasers alike;

Integrity – in line with our core values of the business, integrity is at the centre of how we operate, every day, in every situation!
Honesty – we give you the truth, always, even when it’s difficult. We don’t sugar coat or lead you down the garden path. We will provide you our honest feedback (the good and the not so good bits) and the value of your property along with our detailed knowledge of the local market.
Transparency – We are transparent from the start, no hidden fees or clauses, it’s all upfront.
Detailed Vetting Process
SALES - We will ensure that a sale is agreed to a purchaser who is in a financially viable position to proceed. We do this by a senior member of our team carrying out detailed due diligence on the buyer at the point of an offer is received. We ask them to provide us with proof of deposit funds and an approved AIP (mortgage agreement in principle) along with their mortgage brokers details. This process will save you a lot of time in the long run.

LETTINGS - You engage us to source high calibre and reliable tenants for your property. We do this by a senior member of our team conducting an in office or a virtual interview with the potential tenants at the point of an offer being received. We will ask them several probing questions and then will report back to you with our advice on whether to proceed or not based on intangible factors such as integrity, honesty, character and personality. This added filter will save you a lot of headache in the long run.

Sensational Communication – We place great emphasis on communicating with our clients regularly and we understand the frustration involved when calls and emails are not returned swiftly. We will keep you updated, every step of the way.

SALES - Right from the start our valuers will clearly explain the procedure during their initial valuation visit and will also be ready to answer your technical queries at any time during process. We will also provide you with regular feedback after viewings. All offers made on your property are relayed in ‘real time’.

LETTINGS - We keep you informed of compliances, renewals and manage maintenance requests. We are there with trades to fully understand the problem and provide you with regular, detailed updates – we know our clients really appreciate this!

Pragmatic and Practical – From property preparation to market conditions, we take a practical and pragmatic approach. We are solution driven and will come to you, not just with problems, but with solutions so you can make informed decisions quickly.
Efficient – We know how important it is to address everything in a timely manner – time is money after all! We achieve this through ourselves working quickly (as outlined above) and through our network of suppliers, from photographers, contractors and solicitors, who we trust to get the job done swiftly, but not compromising on quality!
Attention to Detail - Throughout all elements of our service – we know it’s the little details that matter! We have a keen eye for the specifics, from marketing and vetting to managing maintenance and redecorations through to carrying out sales progression.
Our last, but maybe our most important promise to you; we treat your property like it’s our own and we’d love the opportunity to showcase this to you.